I know - that happened before @Mark Hyder when you phone at the "wrong" time they know nothing. I really dont know what is going on there this year. Seriously dont book the Mercure even if they say they still have space - it is not confirmed but it looks like they had to cancel more bookings of ours (we are just now trying to find out the impact it had this time). If you have booked the Mercure, please check your emails!! And feel free to contact myself @Sparkler or @Archer if you are worried or struggle with the Mercure.